Privacy Policy

1. Overview

Welcome to BeachClubDXB ("we", "our", "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website beachclubdxb.com and use our beach club booking platform (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use our Service.

We are committed to protecting your privacy and complying with applicable data protection laws, including the UAE's Federal Decree Law No. 45 of 2021 on the Protection of Personal Data and, where applicable to users in the European Economic Area, the General Data Protection Regulation (GDPR).

2. Information We Collect

Information You Provide to Us

When you use our booking forms, newsletter signup, contact forms, or venue registration forms, we collect the following:

• Contact details: name, email address, phone number
• Booking details: preferred venue, booking date, number of guests, pass type, special requests
• Group booking information: group size, occasion type, budget range, company name (for corporate events)
• Venue partner information: venue name, location, capacity, amenities, contact person details
• Communications: messages you send via contact forms or email
• Newsletter preferences: email address and content interests

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• Device information: browser type, operating system, device type
• Usage data: pages visited, time spent, referring URLs, click patterns
• IP address: used for geographic location (country/city level) and security purposes
• Cookies and similar technologies: see our Cookies section below

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process booking inquiries: forwarding your booking request to the relevant venue partner and facilitating confirmation
• To send you newsletters: delivering the weekly deals digest and beach club news you subscribed to
• To respond to enquiries: replying to messages sent through our contact forms
• To improve our platform: analysing usage patterns to improve venue listings, search functionality, and user experience
• To onboard venue partners: processing venue registration and setting up venue profile pages
• For marketing communications: sending relevant offers and updates, only with your consent
• For legal compliance: meeting obligations under applicable UAE and international law
• For security: detecting and preventing fraud, abuse, and technical issues

Our legal bases for processing personal data (for GDPR purposes) are: your consent (for newsletters and marketing), performance of a contract (for bookings), legitimate interests (for platform improvement and security), and legal obligation (for compliance purposes).

4. How We Share Your Information

We do not sell your personal data to third parties. We share your information only in the following limited circumstances:

• With venue partners: your booking inquiry details (name, contact, date, guest count, pass type, special requests) are forwarded to the relevant beach club or hotel to fulfil your booking. By submitting a booking inquiry, you consent to this sharing.
• With service providers: we use Formspree for secure form processing. Formspree processes form submissions on our behalf under their own privacy policy and GDPR-compliant data handling terms.
• With analytics providers: we may use Google Analytics or similar tools to understand website traffic. These providers process anonymised or pseudonymised data.
• For legal reasons: if required by law, court order, or legitimate government request, we may disclose your information to the relevant authority.
• In a business transfer: if BeachClubDXB is acquired or merged, your data may be transferred to the new entity, subject to the same privacy protections.

5. Cookies

BeachClubDXB uses cookies — small text files stored on your device — to provide and improve our Service. We use the following types of cookies:

• Essential cookies: required for the website to function (e.g., form submission security). Cannot be disabled.
• Analytics cookies: help us understand how visitors use our site. We use anonymised analytics to identify popular pages and improve user experience.
• Preference cookies: remember your settings and preferences (e.g., filter settings when browsing venues).

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website. For more information, visit aboutcookies.org.

6. Data Retention

We retain your personal data for as long as necessary to provide the Service and fulfil the purposes outlined in this policy:

• Booking inquiries: retained for 12 months after the booking date for customer service and dispute resolution purposes
• Newsletter subscribers: retained until you unsubscribe or request deletion
• Contact form submissions: retained for 6 months unless ongoing support is needed
• Venue partner data: retained for the duration of the partnership plus 3 years
• Analytics data: anonymised data retained for up to 26 months

7. Your Rights

Depending on your location, you have certain rights regarding your personal data:

• Right of access: request a copy of the personal data we hold about you
• Right to rectification: request correction of inaccurate or incomplete data
• Right to erasure: request deletion of your personal data ("right to be forgotten")
• Right to object: object to processing of your data for marketing purposes
• Right to data portability: receive your data in a structured, machine-readable format
• Right to withdraw consent: withdraw consent for newsletter or marketing communications at any time
• Right to unsubscribe: every newsletter email contains an unsubscribe link

To exercise any of these rights, please contact us via our Contact page. We will respond within 30 days.

8. Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, secure form processing through Formspree, and restricted access to personal data within our organisation.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

9. Third-Party Links

Our website contains links to venue websites, booking partners, and other third-party sites. This Privacy Policy applies only to BeachClubDXB. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a privacy concern, please contact us:

• Website: beachclubdxb.com/contact
• Response time: within 5 business days for privacy requests

For formal data protection complaints, residents of the UAE may contact the UAE Data Office. EEA residents may contact their local data protection authority.